They're end-to-end encrypted on your device. Stored encrypted on the server. Automatically redacted when a message becomes 12 hours old. Server purged after approx 2 days via hourly retention sweeps. No plaintext logs. No backups. No recovery without your key.
No. The keys are on your device. Architecturally? The system doesn't allow it. There's no logging layer, no backup system, no admin access to plaintext. We can't hand over what doesn't exist. Matrix E2E encryption is well documented.
Device caches can leak metadata or session state. Weekly logouts clear that. It's mildly inconvenient; it's also why we're different.
Two weeks, full refund, same coin. No friction.
Transparent on-chain transactions defeat the purpose. Monero, Zcash and ZANO have built-in privacy.
You can contact support once logged in. Or via the SimpleX ID when you're not yet a user - Support
Weekly logouts can be deactivated on request, though we don't recommend it. Retention and redaction are core architectures they're not toggles.
Due to our strong commitment to privacy and data protection, we only accept the tokens listed above. This helps us maintain a secure and controlled system while ensuring your information remains protected at all times.